TERMS & CONDITIONS

📜 Terms & Conditions (Shipping and Returns)

  • We process all orders within 3–7 business days.
  • We ship globally via international carriers. Tracking information will be sent via email.
  • Delivery takes approximately 15–25 business days.
  • You are responsible for any customs or import duties in your country.
  • We offer replacements only, no refunds.
  • All claims must include clear, uncut video proof of unboxing.
  • Shipping fees are non-refundable.
  • Ornaterra will cover the cost of shipping the replacement item to you.
  • Buyers are responsible for the return of damaged goods, including shipping back to us.
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