1. Do you ship internationally?

Yes, we ship worldwide. Orders are processed within 3–7 business days. Once shipped, you will receive a tracking number via email. Delivery typically takes 15–25 business days, depending on your location, customs clearance, and courier processing times.

2. How long will it take to receive my order?

Processing time: 3–7 business days
Shipping time: 15–25 business days
You will receive a tracking number via email once the order is shipped.

3. Can I request a refund or replacement?

We only offer replacements, not refunds.
To be eligible for a replacement, please report the issue within 3 days of delivery. Your report must include a clear unboxing video (uncut from the moment before opening the parcel) and detailed photos of the product. Reports that begin after the product is opened will not be accepted.

4. What should I do if the product arrives damaged?

Contact us within 3 days of receiving the item with unboxing proof. Once approved, we will send a replacement item. However, the damaged product must be shipped back to us before the replacement is sent. Shipping the damaged item back is required by our supplier.

5. Who pays for shipping costs?

Retail customers:
– Shipping is free from us to you.
– You only cover customs fees or import duties, if any, in your country.
– In case of replacement, we will cover the shipping fee from us to you again. You are only responsible for shipping the damaged item back to us.

B2B customers (bulk orders):
– Shipping fees to your country will be calculated and charged separately.
– Please contact us for a quote.

Shipping fees are non-refundable in all cases.